Privacy Policy

Last updated: January 2026

YesPlay (yes-play-casino.co.za) takes your privacy seriously. This policy explains what personal information we collect, why we collect it, and how we use it. By using our website, you agree to the practices described here.

Who We Are

YesPlay is operated in accordance with South African law, including the Protection of Personal Information Act (POPIA) 2013 and the National Gambling Act 2004. We are committed to protecting your personal data and handling it responsibly.

What Information We Collect

When you register or use our platform, we may collect the following:

• Full name, date of birth, and South African ID number
• Contact details including email address and phone number
• Physical address and proof of residence
• Banking details and payment information used for deposits and withdrawals in Rand (R)
• Device information, IP address, and browser data
• Records of your betting and gaming activity on our platform

We may also collect information you provide when contacting our support team or completing surveys.

Why We Collect Your Information

Your information is used to:

• Verify your identity and age (you must be 18 or older to use YesPlay)
• Process deposits and withdrawals in ZAR
• Comply with our legal obligations under the National Gambling Act 2004 and POPIA
• Detect and prevent fraud, money laundering, and problem gambling
• Improve our services and personalise your experience
• Send you relevant promotions and updates, where you've opted in

FICA and Regulatory Compliance

South African law requires us to verify your identity before processing certain transactions. This means we may ask for a copy of your South African ID or passport, proof of address, and proof of income in some cases. This is not optional. It's a legal requirement we must follow, and it helps protect you too.

Sharing Your Information

We don't sell your personal information to third parties. We may share your data with:

• Payment processors and banking partners to handle your ZAR transactions
• Regulatory authorities, including the National Gambling Board (NGB), when required by law
• Our technology and security service providers who help us run the platform
• Law enforcement agencies if required by a court order or legal process

Any third party we work with is required to handle your data securely and in line with POPIA.

How We Protect Your Data

We use industry-standard encryption and security measures to protect your personal information. Our systems are regularly tested and monitored. That said, no online system is 100% foolproof, and you should also take care to keep your login details private.

Your Rights Under POPIA

As a South African resident, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate data
• Object to how we process your information in certain circumstances
• Request deletion of your data, subject to our legal retention obligations

To exercise any of these rights, contact us at [email protected]. We'll respond within a reasonable time frame.

Data Retention

We keep your personal information for as long as your account is active and for a period after closure, as required by South African gambling and financial regulations. Some records must be kept for a minimum of five years.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the date at the top of this page. Continued use of YesPlay after any changes means you accept the updated policy.

Contact Us

If you have questions about this policy or how we handle your data, email us at [email protected].

Gambling is for entertainment purposes only. Play responsibly. 18+. If gambling is affecting your life, contact the South African Responsible Gambling Foundation (SARGF) on 0800 006 008.